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Caitlin, peeking out from behind a laptop.

Website support for returning clients.

Caitlin, peeking out from behind a laptop.

Welcome to The Continuum.

It’s your dedicated hub for thoughtful, done-right website support — handled by someone who already knows your brand inside and out.

Together, we’ll keep your site evolving right alongside your business, with 3 ways to work together:

  1. Submit a one-off Support Ticket

  2. Save with a Package of Hours

  3. Book a Grab-and-Go Upgrade


Here’s a deeper look at each:

Upcoming Vacation Notice:

Closed Dec 22 – Jan 4 for the holidays! 🎄🎁

Submit A Ticket

Best for offloading everyday website tasks that are quick, clearly defined, and ready to go — like adding a section to a page, swapping photos, or uploading a blog article.

  • Each ticket covers up to one hour of work: $150 if you’re booking à la carte, or deducted from your package if you’ve got hours banked.

     

  • You can add as many tasks as you’d like. We’ll stop at the hour or keep going and bill the difference — your choice.

     

  • Handled async by my trusted tech team, always guided and reviewed by me.

     

  • Completed within ~5 business days. Need it faster? Rush support may be available for an additional fee, depending on capacity.
     
Submit A Ticket

Save with Packages

If you know you’ll be submitting tickets regularly, a Support Package is the most flexible, cost-effective way to keep your site cared for.

  • Bundle options: Available in 5- or 10-hour bundles.

     

  • Better rate: $135/hr for 5 hours, $125/hr for 10 hours.

     

  • Smaller increments: I track time in 15-minute blocks (no one-hour minimum), so your hours go further.

     

When you submit a ticket, you won’t have to pay — I’ll deduct the time spent from your package balance.
 

Purchase a Package

Grab-and-Go Website Upgrades

These all-inclusive mini-projects go beyond routine maintenance.

They’re for bigger updates that need more creative direction, collaboration, and space for revisions. Handled with the same full-service care as your original website build. Perfect for when your site needs more than a ticket, but less than a full overhaul:

Add-a-Page

A page that works & wows
Done-for-you and fully handled — writing, design, and 1 round of revisions, all in one easy package.

$850
($600 if you provide finished copy)
Book Now →

Website Refresh

For that new site feeling.
Let's update your fonts, colors, photos, and tidy up key pages to keep your site feeling current between full redesigns.

$1,500
Book Now →

Health Tune-Up

*Cue training montage*
Over time, sites drift off spec. I’ll review speed, responsiveness, accessibility, search appearance and bring it back up to standard.

$750
Book Now →

Power Hour with Caitlin

Clear answers, confident decisions.
Get quick clarity with a thought partner who already knows your brand. Discount: PASTCLIENT

$200
(Or $120 for a half-hour)
Book Now →

Full-Day Design Intensive

A blank mini project.
We’ll set priorities, I'll spend a focused day updating your site, and we'll refine live on a call together.

$1,500
Book Now →

Half-Day Design Intensive

A blank mini project.
We’ll set priorities, I'll spend a focused half day updating your site, and we'll refine live on a call together.

$750
Book Now →

Don’t see what you need? Email me for a custom quote.

(It’s always lovely to hear from you! ☀️)

FAQ:

You’ve got Q’s and I’ve got A’s. If your question isn’t answered here, feel free to email me.

  • Support Tickets → For clearly defined tasks that can be completed without meetings or back-and-forth. Best for: Content updates, small tweaks or simple fixes.

     

  • Packages → A cost-effective way to pre-pay for Support Ticket time. Best for: Folks who submit tickets regularly and want lower hourly rates.

     

  • Grab-and-Go Upgrades → Mini projects that are handled with the same full-service care as your original website build. Best for: Updates that need more strategy, collaboration, or refinement to get it just right.

     

If you’re unsure what to book, email me and I’ll direct you to the best fit. 😊

Of course. I limit calls to protect my focus and serve clients efficiently — but you’re always welcome to email (or send a Loom)!

That’s the best first step, and from there I’ll make sure you get the support you need.

Yes, package hours expire one year from the purchase date.

  • For Support Tickets, I’m sharing the load with my go-to tech-VA’s and developers to keep response times fast. They operate with my oversight, always.

  • For Grab-and-Go Upgrades, I’m your creative lead and handle much of the work myself, collaborating with a small circle of specialists (copywriters, SEO pros, etc.) as needed so every detail of your website is superbly serviced.


Either way, I’ll remain your main point of contact and oversee quality start-to-finish. ❤️

Yes, when capacity allows. Rush requests are billed at 1.5x the normal rate. Let me know it’s a “Rush Request” when submitting a ticket, and I’ll settle up with you after the work is done.

Once a ticket’s submitted, it’s locked in — that’s how I keep things organized and moving quickly.

  • Want to add more tasks? Create a new ticket.
  • Need to fix a mistake in your original one? Just reply to the confirmation email and we’ll get it sorted.