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Caitlin, peeking out from behind a laptop.

Website support for returning clients.

Caitlin, peeking out from behind a laptop.

Welcome back! Let’s get you on the calendar.

Upcoming Vacation Notice:

Closed June 1-10

Book a design sprint:

30 mins

For Q's, tiny tweaks & troubleshooting.

Examples:

  1. Uploading a team member or blog
  2. Troubleshoot something broken
  3. Strategy / pick-your-brain convos

$100
Book Now →

90 mins

For small updates we can do in an afternoon.

Examples:

  1. Write & add a section to a page
  2. Add a translation toggle
  3. Swap in your new brand photos

$300
Book Now →

4 hours

A mini sprint that unfolds over a few days.

Examples:

  1. Write & add a page to your site
  2. Accessibility, SEO and speed tune-up
  3. Creating a library of case studies

$800
Book Now →

8 hours

A week-long sprint to upgrade your website.

Examples:

  1. Write & add *two* pages to your site
  2. Website refresh (new styles)
  3. A punchlist of adjustments

$1,600
Book Now →

Monthly subscription: If you know your site needs regular love, a monthly subscription makes more sense than booking one-off blocks every time something comes up. Your time gets used in 15 min increments.

Submit A Ticket

Best for everyday website tasks you just want handled — like swapping photos, uploading a blog post, or adding a section to a page.

  • Each ticket is $150 if you’re booking à la carte, or deducted from your package if you’ve got hours banked.

  • You can add as many tasks as you’d like. We’ll stop at 1 hour or keep going and bill the difference — your choice.

  • Tasks are handled by my trusted support crew, always guided and reviewed by me.

  • Completed within ~5 business days. Need it faster? Rush support may be available for an additional fee, depending on capacity.
Submit A Ticket

🤔Questions? Check the FAQ!

Save with Packages

If you know you’ll be submitting tickets regularly, a Support Package is the most flexible, cost-effective way to keep your site cared for.

  • Bundle options: Available in 5- or 10-hour bundles.

     

  • Better rate: $135/hr for 5 hours, $125/hr for 10 hours.

     

  • Smaller increments: I track time in 15-minute blocks (no one-hour minimum), so your hours go further.

     

When you submit a ticket, you won’t have to pay — I’ll deduct the time spent from your package balance.
 

Purchase a Package

Grab-and-Go Website Upgrades

These all-inclusive mini-projects go beyond routine maintenance.

They’re for bigger updates that need more creative direction, collaboration, and space for revisions. Handled with the same full-service care as your original website build. Perfect for when your site needs more than a ticket, but less than a full overhaul:

Add-a-Page

A page that works & wows
Done-for-you and fully handled — writing, design, and 1 round of revisions, all in one easy package.

$850
($600 if you provide finished copy)
Book Now →

Website Refresh

For that new site feeling.
Let's update your fonts, colors, photos, and tidy up key pages to keep your site feeling current between full redesigns.

$1,500
Book Now →

Health Tune-Up

*Cue training montage*
Over time, sites drift off spec. I’ll review speed, responsiveness, accessibility, search appearance and bring it back up to standard.

$750
Book Now →

Power Hour with Caitlin

Clear answers, confident decisions.
Get quick clarity with a thought partner who already knows your brand. Discount: PASTCLIENT

$200
(Or $120 for a half-hour)
Book Now →

Design Sprint - Full

A blank project container.
We’ll set priorities, I'll spend a focused day updating your site, and we'll refine live on a call together.

$1,500
Book Now →

Design Sprint - Mini

A blank project container.
We’ll set priorities, I'll spend a focused half day updating your site, and we'll refine live on a call together.

$750
Book Now →

Don’t see what you need? Email me for a custom quote.

(It’s always lovely to hear from you! ☀️)

FAQ:

You’ve got Q’s and I’ve got A’s. If your question isn’t answered here, feel free to email me.

If you’re stuck between two, book down. We can always add time as needed.

If we go over, I’ll let you know before continuing and bill the extra time at $200/hour. 

Past clients get priority in my calendar, usually within 1-2 weeks.

If you need something done this week, let me know it’s a “Rush Request” when booking. Rush requests are billed at 1.5x the normal rate – I’ll settle up with you after the work is done. 

I typically work asynchronously, and tend to get more done that way. But sometimes working together makes more sense – it depends what you need help with.

Most often we split up the time: working solo for part of it, then hopping on a call to review and refine together in real time. 

FAQ:

You’ve got Q’s and I’ve got A’s. If your question isn’t answered here, feel free to email me.

  • Support Tickets → For clearly defined tasks that can be completed without meetings or back-and-forth. Best for: Content updates, small tweaks or simple fixes.

     

  • Packages → A cost-effective way to pre-pay for Support Ticket time. Best for: Folks who submit tickets regularly and want lower hourly rates.

     

  • Grab-and-Go Upgrades → Mini projects that are handled with the same full-service care as your original website build. Best for: Updates that need more strategy, collaboration, or refinement to get it just right.

     

If you’re unsure what to book, email me and I’ll direct you to the best fit. 😊

Of course! I limit calls to protect my focus and serve everyone efficiently — but you’re always welcome to email (or send a Loom!)

Yes, package hours expire one year from the purchase date.

  • For Support Tickets, I’m sharing the load with my go-to tech-VA’s and developers to keep response times fast. They operate with my oversight, always.

  • For Grab-and-Go Upgrades, I’m your creative lead and handle much of the work myself, collaborating with a small circle of specialists (copywriters, SEO pros, etc.) as needed so every detail of your website is superbly serviced.


Either way, I’ll remain your main point of contact and oversee quality start-to-finish. ❤️

Yes, when capacity allows. Rush requests are billed at 1.5x the normal rate. Let me know it’s a “Rush Request” when submitting a ticket, and I’ll settle up with you after the work is done.

Once a ticket’s submitted, it’s locked in — that’s how I keep things organized and moving quickly.

  • Want to add more tasks? Create a new ticket.
  • Need to fix a mistake in your original one? Just reply to the confirmation email and we’ll get it sorted.