Stacy Coyle is the Irish-accented Customer Journey & Buyer Experience Strategist behind Workplace Lemonade.
And Caitlin Teixeira is the web designer behind Caitie Means Business – helping you look fresh, book clients, wow & repeat.
Together they host Delighted – a 10 episode podcast miniseries for online business owners who want to craft delightful experiences for their customers.
The Delighted Handbook is the partner resource to this mini series. Think of it as a curated playbill. Inside are:
With Stacy & Caitlin
Meet your hosts, sample the episodes ahead, and learn how to be the Gandalf to your client’s Frodo – all while you prepare to embark on your own epic journey.
With Samantha Pollack & Kelly Diels
Break the “spell of scarcity” and support your clients in making conscious choices. Join us as we deconstruct our least favorite marketing & sales tactics – and learn a few better ones.
With Mina Nabinger & Katherine Lewis
Get the scoop on accessibility widgets, bendy straws, and what life looks like when things aren’t accessible – and learn how to start removing barriers in your biz.
With Kelly Diels
Step into your customer’s shoes – what do they want in moments of confusion or doubt? Start cultivating a culture of trust, both inside your biz and out in the world.
With Hillary Weiss-Presswood
Today we’re “cultivating the vibes” – and making sure those vibes continue post-purchase. Join us for the perils of generic copy, thoughtful gift boxes, love languages and more.
With Erica Courdae
Reconsider your normal and dive into imperfect allyship. We’re talkin “isms” – perfectionism, racism, classism – and creating congruence between your business + values.
With Alyea Sandovar
Learn your play-style and brainstorm ideas to make your product or service more engaging – and more fun!
With Danbee Shin
Get ideas for collaborating across continents, including folks from around the globe – and learn “The Timezone Dance” from our very own Stacy.
With Sophie Bujold
What IS community? Why do we experience it in some contexts and not others? Explore community and connection in digital spaces – and how to cultivate it consciously.
With Stacy & Caitlin
Revisit our favorite moments and get a refresher on key takeaways as we bid you ♪ adieu, farewell, auf wiedersehen, goodbye
Caitlin will audit one of your webpages – whether it’s for a product, service, or lead magnet. She’ll share specific, actionable steps you can take to clarify the copy, clean up the design, and sharpen the call to action so it’s absurdly east for clients to say “heck yeah.“
Stacy will audit one call to action of your choice on that webpage – up to 3 touch points deep. She’ll help you identify potential points of friction and opportunities for adding wow factor post purchase or post opt in.
If you share a digital product/program, 3 touchpoints might look like:
If you share a 1:1 offer, 3 touchpoints might look like:
In order to conduct this audit and give accurate feedback/advice we need to experience your buyer process like a buyer would.
To facilitate this a 100% off coupon code or a $0 checkout must be provided if the audit is for a digital program or product.
It’s completely understandable that having someone take a peek backend at a paid product is nerve wracking – especially if this is our first encounter. Rest assured that any access granted to your product will be used solely for the purpose of the audit.
Thank you for trusting us with your customer experience!
You’ll receive your personalized audit within 5 business days from the time of submission of the intake form. (Business days are Monday – Friday.)
Feedback and recommendations will be provided via a private video sent to the email address used to purchase the mini audit.
This audit is 100% private and no information will be shared with other parties. This includes anything you submit via the form and any feedback/recommendations given.